Privacy Policy

DockForms Pty Ltd.
Effective Date: 24.08.2025

DockForms Pty Ltd. (“DockForms”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information that we collect, store, and use in connection with our services.

This Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you use our website or services:

Name, business name, and contact details (e.g., phone, email, address).
Account registration details (e.g., username, password).
Payment and billing information (processed securely through third-party providers).
Information about your use of our services, including safety management documents you create, upload, or store.
Technical information (e.g., IP address, browser type, device details, cookies).

We only collect personal information necessary to provide our services and operate our business.

2. How We Collect Information

We collect personal information directly from you when you:

Register or create an account on our website.
Subscribe to our services or request support.
Communicate with us via email, phone, or online forms.
Use our website, where data may be collected automatically via cookies or analytics tools.

3. Use of Personal Information

We may use your personal information for the following purposes:

To provide, manage, and improve our marine safety management document services.
To verify your identity and manage your account.
To process transactions and deliver invoices.
To communicate with you about your account, services, and updates.
To comply with Australian legal and regulatory requirements.
For research, analytics, and service improvements.

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, or service providers where necessary to provide our services.
Payment processors, IT service providers, and cloud hosting providers.
Regulatory or legal authorities when required by law.

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Data is stored securely in electronic form, using reputable hosting providers.
Access is restricted to authorised personnel only.
Sensitive data (e.g., payment details) is processed securely via third-party payment providers.

However, no data transmission over the internet can be guaranteed as completely secure.

6. Overseas Disclosure

Some third-party service providers we use (such as cloud hosting or analytics) may be located overseas. Where this occurs, we will take reasonable steps to ensure that your personal information is handled in compliance with the APPs.

7. Access and Correction

You have the right to request access to, and correction of, the personal information we hold about you. Requests can be made by contacting us at the details below.

8. Cookies and Website Tracking

DockForms uses cookies and analytics tools to enhance user experience and monitor website performance. You may choose to disable cookies in your browser settings, but this may affect your ability to use our services.

9. Direct Marketing

We may send you service updates, marketing, and promotional communications. You can opt out of marketing emails by using the “unsubscribe” link or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with the updated effective date.

11. Contact Us

For privacy-related questions or to make a complaint, please contact:

DockForms Pty Ltd.
Email: admin@dockforms.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.